If something isn’t right, tell us. Most issues get sorted out in one email — and where the law gives you a right to a refund or replacement, we honour it without argument.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits or replaces those rights. Where this policy and the Australian Consumer Law differ, the law wins.
Two routes, depending on how you paid
| Order placed on Amazon.com.au | Refunds and returns are processed by Amazon. Use Your Orders → Return or replace items in your Amazon account. Amazon refunds to your original payment method once the item is received. |
|---|---|
| Warranty or part replacement | Handled by us directly, whether or not you bought on Amazon. Email support@gowowsport.com with your order number and photos. |
If the product is faulty, damaged or wrong
Contact us within a reasonable time of noticing the problem — email support@gowowsport.com with your order number and a photo or short video showing the issue.
| Major failure | You choose a refund or a replacement. We also cover return postage. |
|---|---|
| Minor failure | We repair or replace the item. If that isn’t possible in a reasonable time, you may choose a refund. |
| Damaged in transit | Send photos of the packaging and product within 7 days of delivery. We replace it and you keep the damaged item. |
| Wrong item sent | We send the correct item and cover return postage for the wrong one. |
Change of mind: 30 days
You may return an unused item in its original packaging within 30 days of delivery for a refund of the purchase price. This is an extra courtesy on top of your statutory rights, not a replacement for them.
- Condition: unused, undamaged, complete with all keys, brackets, bolts, valve heads and manuals.
- Return postage: you pay it. We recommend a tracked service — we can’t refund a parcel that never arrives.
- Restocking fee: none.
- Original shipping cost: not refunded unless the return is due to a fault on our side.
What we cannot accept
- Locks with a cut cable, a cut chain or a ground shackle.
- Items that have been fitted or used and show it: scratched pump barrels, chewed valve heads, clamp marks on a kickstand leg.
- Items missing keys, brackets or combination cards, or returned in packaging damaged in transit as a result.
- Items returned after 30 days without a statutory reason.
This does not affect your rights if the item is faulty — a faulty item can be returned regardless of these conditions.
Refund timing and method
- Amazon orders: refund timing is set by Amazon and shown in your returns centre, typically within a few business days of the item being received.
- Direct warranty claims: we approve within 2 business days of receiving your photos, and ship the replacement part within 3 business days.
- Refunds always go back to the original payment method. We cannot refund to a different card or account.
Who we are
This store is operated by Shenzhen Wangjun Technology Co., Ltd., trading as WOWSPORT, registered in Shenzhen, China. This policy is governed by the laws of New South Wales, Australia, where you are a consumer in Australia.
Contact
support@gowowsport.com — replies within one business day.