Questions about a product, an Amazon order, or a warranty claim? Email us and a real person answers — usually within one business day (Mon–Fri, GMT+8).
Email us
| Orders & delivery | support@gowowsport.com |
|---|---|
| Warranty & spare parts | support@gowowsport.com |
| Wholesale & distribution | hello@gowowsport.com |
| Press & partnerships | hello@gowowsport.com |
Before you write
Including these details cuts a full round of back-and-forth:
- Order number — the Amazon order number, which starts with 17 or 18 and appears in your confirmation email.
- Photos — for a fault, two clear photos beat any description: one of the whole item, one close-up of the problem.
- Your bike — wheel size (read it off the tyre sidewall) and valve type for fitment questions. For locks, tell us what you are locking to: a rack, a post, or a railing.
Response times
We answer email Monday to Friday. Messages that arrive overnight or at the weekend get answered on the next business day. Warranty claims with photos attached are usually resolved in one exchange.
Returns
If you bought on Amazon.com.au, start the return in your Amazon account under Your Orders — that is the fastest route because Amazon issues the refund. If the item is faulty, or you are outside Amazon’s window, email us instead and we will handle it directly. See the Refund & Returns Policy for the detail.
Company
Shenzhen Wangjun Technology Co., Ltd., trading as WOWSPORT. Registered in Shenzhen, Guangdong, China. We design and manufacture our own bike locks, lights, pumps and kickstands, and sell them as an independent brand seller on Amazon.com.au.